We take great care and pride in creating each candle and want our customers to be fully satisfied with their purchase. However, please note that due to the handmade nature of our products, we have a “No Refund and No Return” policy.

Once a candle has been purchased, it cannot be returned for a refund or exchanged for another candle. By making a purchase from our website, you agree to this policy.

We cannot be held responsible for damages or losses incurred during shipping. However, if a candle is damaged upon arrival, please contact us within 24 hours of receiving the package, and we will do our best to resolve the issue.

We want our customers to be completely satisfied with their purchase, and we take any concerns or complaints seriously. If you have any questions or issues, please contact us, and we will do our best to assist you.

Thank you for your understanding of our policy, and for choosing our Imperfekt Candles for your home.